Contact VapesAU
Questions about an order, a product, payment or wholesale? Our Australian-based team is here to help by WhatsApp or email — usually within one business day.
What we can help with
How payment works
We accept PayID and cryptocurrency. Place your order, then use the WhatsApp button to get the payment details for your chosen method and lock your order in. Buying in volume? See wholesale.
Common questions
How do I contact VapesAU?
The fastest way is WhatsApp — tap the WhatsApp button on any page or message us directly. You can also email support@vapesau.com.au. Include your order number if your enquiry is about an existing order so we can help faster.
How quickly does VapesAU respond?
We reply to WhatsApp and email enquiries as quickly as we can, usually within one Australian business day. WhatsApp is typically the quickest.
Does VapesAU have a phone number?
We handle support through WhatsApp and email rather than a phone line, so there is a written record of your enquiry and order details. WhatsApp is the best way to reach us quickly.
How do I pay for my order?
VapesAU accepts PayID and cryptocurrency. After you place an order, use the WhatsApp button to confirm your payment method and receive the payment details, and we lock your order in. We do not store card details or offer buy-now-pay-later.
For adults 18+ only. Nicotine is an addictive chemical.