Question 1

Do I need to be 18 or older to order?

Accepted Answer

Yes. All sales are strictly for adults aged 18 and over. Orders are age-verified and we may request ID before dispatch.

Question 2

Is there a minimum order?

Accepted Answer

Yes — the minimum order is $250. Your cart subtotal must reach this before you can check out.

Question 3

How do I place an order?

Accepted Answer

Add products to your cart, go to checkout, enter your shipping details, choose a payment method (PayID or cryptocurrency), and place the order. We then confirm payment with you on WhatsApp.

Question 4

Can I change or cancel my order?

Accepted Answer

If your order hasn’t been dispatched yet, message us on WhatsApp as soon as possible and we’ll do our best to amend or cancel it.

Question 5

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. Creating an account lets you track orders and reorder faster.

Question 6

Do you sell wholesale or bulk?

Accepted Answer

Yes. Visit our Wholesale page or get in touch via WhatsApp for bulk and trade pricing.

Question 7

What payment methods do you accept?

Accepted Answer

We accept PayID (instant bank transfer) and cryptocurrency (BTC, ETH, USDT and more). After you place your order we send the payment details over WhatsApp.

Question 8

Why is there no card payment?

Accepted Answer

Card processors restrict vaping products, so we settle payment manually via PayID or crypto. It’s quick — we guide you through it on WhatsApp.

Question 9

How do I use a discount code?

Accepted Answer

Enter your coupon code at checkout. Codes have their own minimum spend and expiry; you’ll see the discount applied to your total.

Question 10

When is my order confirmed?

Accepted Answer

Your order is reserved as “pending” the moment you place it, and confirmed once we receive your PayID/crypto payment.

Question 11

How much is shipping?

Accepted Answer

Flat-rate shipping applies to orders under $300. Orders over $300 ship free, Australia-wide.

Question 12

How long does delivery take?

Accepted Answer

Orders are dispatched within 1 business day. Delivery typically takes 2–6 business days depending on your location.

Question 13

Do you ship Australia-wide?

Accepted Answer

Yes, we ship to all Australian states and territories. Remote areas may take a little longer.

Question 14

Do you ship internationally?

Accepted Answer

No — we currently ship within Australia only.

Question 15

How do I track my order?

Accepted Answer

Once dispatched, we add a tracking number to your order. You can view it under My Account → Orders, or we’ll share it on WhatsApp.

Question 16

Can I return a product?

Accepted Answer

Unopened products in original packaging can be returned within 30 days. For hygiene and safety, opened disposables, e-liquids and pouches can’t be returned unless faulty.

Question 17

My device arrived faulty — what now?

Accepted Answer

Message us on WhatsApp within 7 days with your order number and a photo/description. We’ll arrange a replacement or refund for genuine faults.

Question 18

How long do refunds take?

Accepted Answer

Once we receive and inspect a returned item, refunds are processed within 1–3 business days via your original payment method.

Question 19

Are there restocking fees?

Accepted Answer

No restocking fee for unopened returns within 30 days. Return shipping is the customer’s responsibility unless the item is faulty.

Question 20

How many puffs will a disposable last?

Accepted Answer

It varies by model — puff counts (e.g. 8,000 / 15,000) are listed on each product page. Real-world usage depends on how you vape.

Question 21

What nicotine strengths do you stock?

Accepted Answer

We carry a range from nicotine-free up to higher strengths. Available strengths are shown on each product page where applicable.

Question 22

How should I store my products?

Accepted Answer

Keep e-liquids and devices out of direct sunlight, away from heat, and out of reach of children and pets.

Question 23

What is the legal age to buy vapes in Australia?

Accepted Answer

You must be 18 or older. VapesAU is an age-verified store and may request ID before dispatch or on delivery.

Question 24

How does age verification work at VapesAU?

Accepted Answer

We verify age at checkout, and a signature or ID may be required on delivery. We do not sell to anyone under 18.

Question 25

Are nicotine vapes legal in Australia?

Accepted Answer

Australian vaping laws changed in 2024 and nicotine vaping products are regulated by the TGA. The rules vary by state and continue to change — see our Vaping Laws page and your state or territory health authority for the current position.

Question 26

Are your products genuine?

Accepted Answer

Yes. We source from established suppliers and stock recognised brands. If you ever receive an item you believe is not genuine, contact us on WhatsApp and we will make it right.

Help & FAQs

Placing an Order

Payments & Coupons

Shipping & Delivery

Returns & Warranty

Product & Usage

Age & Legal

Still have questions?