VAPESAU

Returns & Refunds

We want you to be happy with your order. Here's how returns work.

30-Day Window

Unopened products

Faulty?

Replaced or refunded

1–3 Business Days

Refund once received

What can be returned

Unopened products in their original, sealed packaging can be returned within 30 daysof delivery for a refund or exchange. For health and hygiene reasons, opened disposables, e-liquids and nicotine pouches can't be returned unless faulty.

Faulty or incorrect items

Arrived faulty, damaged or wrong?Contact us within 7 days of delivery with your order number and a photo or description. We'll arrange a replacement or refund for genuine faults at no cost to you.

How to start a return

  1. 1Contact us. Message us on WhatsApp, or via the Contact page, with your order number and reason for return.
  2. 2Confirm eligibility. We confirm eligibility and send you return instructions.
  3. 3Post it back. Post the item back to us in its original, unopened packaging.
  4. 4Refund or exchange. Once received and inspected, your refund or exchange is processed.

Need help? Contact us with your order number.

Refunds & return shipping

Refund timingProcessed within 1–3 business days of us receiving and inspecting the item, via your original payment method (PayID or crypto).
Restocking & postageNo restocking fee on eligible unopened returns within 30 days. Return postage is yours unless the item is faulty or we sent the wrong product.

Returns FAQ

What is VapesAU's return policy?

Unopened products in their original sealed packaging can be returned within 30 days of delivery for a refund or exchange. Opened disposables, e-liquids and nicotine pouches cannot be returned for hygiene reasons unless they are faulty.

Can I return an opened vape?

For health and hygiene reasons, opened disposables, e-liquids and nicotine pouches cannot be returned unless they are faulty. Unopened items in their original packaging can be returned within 30 days.

How long does a refund take from VapesAU?

Approved refunds are processed within 1–3 business days of us receiving and inspecting the returned item, via your original payment method (PayID or crypto).

What if my vape arrived broken?

Contact us within 7 days of delivery with your order number and a photo or description. For genuine faults we arrange a replacement or refund at no cost to you.

Do I pay for return shipping?

Return postage is the customer’s responsibility for change-of-mind returns. If the item is faulty or we sent the wrong product, we cover the return cost.

For adults 18+ only. Nicotine is an addictive chemical.

Chat with us